Shipping Policy

Terms, conditions and SHIPPING policy

Our products are shipped safely from Mallorca, Spain.

We offer free shipping of all our works, on orders placed through our website to all countries in the world (that are covered within the delivery coverage of shipping companies (such as Correos, DHL, UPS, MRW , NACEX or the company that can best deliver the order according to the destination country).

All original works will be sent disassembled (without frame), and properly rolled and packaged, for protection and safe shipping, so that the client receives it in the same conditions.

If for any reason you want the work mounted on a frame, you must contact us when placing the order, to manage the shipping and calculate the cost. In that case, the client will be responsible for the shipping costs (if feasible due to the transport company for reasons of dimensions and logistics to its destination).



If you have any questions about shipping to your territory, please contact us at studio@triolartgallery.com to check purchasing and shipping options.

Please note that some regions may be subject to import taxes and/or customs fees, which are not included in the price of our products and must be paid by the customer upon arrival of the shipment at its destination. We cannot predict these charges, so please contact your local customs office for more information.

The free shipping offer is always subject to shipping the original work disassembled and rolled, properly packaged in a tube or box, depending on availability.

Delivery times and failed deliveries

Deliveries are made on business days from Monday to Friday and are carried out by our transport partners. Once the order is placed, we will not accept changes to the delivery address.

We strive to ensure that orders are delivered within a period of between one week and 21 working days, depending on the area and the transport company, which may be longer or shorter, depending on the season.

During holiday and sales periods, delivery estimates may be longer.


*Estimated delivery times are valid after order confirmation and payment approval.

Delivery

At the time of delivery of the order, the customer must carefully inspect the package BEFORE signing the delivery receipt.

The products will be delivered to the address indicated by the customer.
The client is required to sign at the time of delivery of the order, at which time responsibility for the work rests with the client. This signature will serve as proof that the customer has correctly received the order.
If the customer has specified another person as the recipient (for example, in the case of gifts), he accepts the recipient's signature as proof of delivery and transfers all responsibility to him.
When there is a reception or concierge at the delivery address, the courier may deliver the package to the staff who assists it.

Delivery attempts and failed deliveries

For all shipments within Europe, the transport company will make a maximum of two delivery attempts and may contact the customer depending on the destination country. Once this period has elapsed, the product will be returned to TRIOL ART GALLERY© and the customer must be responsible for the shipping costs, customs costs or any return/rejection costs incurred by TRIOL ART GALLERY©, as well as of shipping costs for a new delivery.

In case a package cannot be successfully delivered to the customer's address for reasons that depend on the customer (wrong phone number, wrong address, absence at the address, non-compliance with import regulations, etc.) according to the agreement commercial of TRIOL ART GALLERY ©, the package will be returned to the sender at the customer's expense. Shipping costs, customs fees or any return/rejection fees incurred by TRIOL ART GALLERY© must be paid by the customer or will be deducted from the refund.

Damage

If, for any reason, the TRIOL ART GALLERY© package or packaging shows visible signs of damage or tampering, customers are requested to sign for the package with reservation or to refuse delivery and contact TRIOL ART GALLERY© via email studio@triolartgallery.com within 48 hours.

In the event that the items inside are damaged or if the artwork indicated on the delivery note is missing, customers are asked to contact TRIOL ART GALLERY© via email studio@triolartgallery.com within 48 hours of receipt and follow the steps below:

Step 1 – At the time of delivery, the customer must record any damage to the package on the carrier's delivery note, along with their signature.

Step 2 – Within 48 hours of the delivery date of your order, send an email to studio@triolartgallery.com to notify TRIOL ART GALLERY© of the incident indicating your order number.

Step 3 – Keep the original packaging.

Step 4 – Take photos of the damaged work and the packaging with the label visible. Email photos to studio@triolartgallery.com.

Step 5 – A person from our TRIOL ART GALLERY© support team will contact you to inform you of the steps to follow and we will do everything possible to resolve the situation as soon as possible.

Step 6 – We will give you instructions to return the item. Please note that the package must be sent to TRIOL ART GALLERY© within 14 days of receipt. Please do not return any items until you receive clear instructions from our team so that they can be processed correctly.

Any claim regarding shipping damage or missing items must be notified and received by TRIOL ART GALLERY© within 48 hours from the date of delivery of the order on the courier company's website. Failure to comply with this deadline will result in non-acceptance of the claim.

Items that have been damaged by the customer due to incorrect unpacking or as a result of an accident are not considered defective items.

Please note that all our works of art are unique pieces and limited editions, so in the event that the damaged work is out of stock and, therefore, cannot be replaced by another of the same edition, the TRIOL ART team GALLERY© will inform the client about the substitution options (which will always be subject to the availability and price differences of the work).

Returns

We are committed to offering top quality products and your satisfaction is 100% guaranteed. If you are not satisfied with your purchase, refunds and exchanges will be made according to the following policy and conditions:

Returns of original works or orders are not accepted.
Requests for the return of original works will not be accepted once payment has been processed and the works have been packaged and shipped, given the cost of disassembling, packing and shipping them, unless the product arrives defective due to transport, in which case case you must proceed to follow the steps indicated in the previous section called DAMAGES.

Nor will returns be accepted for orders already requested, once we have started working on the order, due to the costs of materials and the time invested in the work. If you cancel the order, the amount paid as an advance or the total amount if the full amount has been paid is lost.

Normally we will request 50% of the total work to begin the order and the rest when the work is completed and ready to be sent, unless the client wishes to pay the total in advance.


Returns will not be accepted on artwork that has been extended, cropped or altered in any way.
Special sales do not accept returns.
Specially created works and/or personalized orders cannot be returned.
Any returns that do not comply with our policy will not be accepted.


Exceptionally, the right of withdrawal will not apply in the case of the purchase of original, limited edition, commissioned and/or exclusive works of art made by a for-profit commercial company.